Return & Refund Policy

Last Updated: August 2026

At LABEL LILA, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The item is unused, unwashed, and unworn.
  • All original tags and packaging are intact.
  • The product is in its original condition.
  • You have the original order confirmation or invoice.

Items that do not meet these conditions may not be eligible for return.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products purchased during clearance or final sale.
  • Gift cards.
  • Personalized or customized products.
  • Items damaged due to misuse or improper handling.
  • Products without original tags or packaging.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Kindly provide:

  • Your Order Number
  • Photos of the product
  • Photos of the package (if applicable)

We will review your request and arrange a replacement or refund if approved.

4. Refund Process

Once your returned item is received and inspected:

  • You will receive an email confirming the status of your refund.
  • Approved refunds will be processed to your original payment method.
  • Refunds typically take 5–10 business days, depending on your bank or payment provider.

Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges for eligible items based on availability.

If the requested size or product is unavailable, you may choose:

  • A refund (if applicable), or
  • Store credit (if offered).

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
  • We recommend using a trackable courier service for all returns.

7. Cancellation Policy

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery, subject to this policy.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your payment provider or bank, as processing times may vary.
  • If you still need assistance, please contact our support team.

9. Contact Us

For return or refund requests, please contact us:

LABEL LILA

Email: support@labellila.com

Phone: +91 

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM